Returns and complaints

If your ordered product did not meet your expectations, please use Returns form . According to our store policies, completing the form is the basis for processing your return. We will not accept returns on orders for which the form has not been completed prior to return shipment.

During the complaint review process, we may request additional information, such as photos of the delivered product. The complaint process is described in the store's Terms and Conditions.

If you want to make a complaint, please send us a message at hello@nsstore.eu .

We only accept returns in the original packaging.

CONTACT

Nicole Soszyńska,
Dąbrowskiego Street 43,
02-561 Warsaw
phone number: 607 177 727
e-mail: hello@nsstore.eu

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RETURN REQUEST FORM

If for any reason you would like to return a product purchased in our store, please submit a request via the contact form below.
Please try to describe the problem with the product and provide any details about your order - the date of your order or your order number - this will help us identify the transaction in the store and quickly resolve your problem.

Please remember that you have the right to return purchased goods within 14 days of receiving them.